Privacy Policy

This policy explains what personal data Funky EPOS ("we", "us") collects, why, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who we are

Funky EPOS is point-of-sale software for festival, market and street-food traders. For any data question, contact hello@funkyepos.uk.

2. Data we collect

• Enquiry / sign-up data — name, email, phone, business name and the details you submit through our contact form, so we can create your account and respond.
• Account data — login credentials and the settings you create when using the product.
• Trading data — the menu, sales and report data you generate in the product. This is your business data; we process it only to provide the service to you.
• Technical data — basic server logs (IP address, browser, pages requested) for security and reliability.
• Analytics data — anonymised, aggregated usage statistics (pages viewed, device type, approximate location) collected via Google Analytics, loaded through Google Tag Manager, so we can improve the site.

3. How we use it

• To set up and provide your Funky EPOS account.
• To respond to enquiries and provide support.
• To keep the service secure, backed up and reliable.
• To meet legal and accounting obligations.

Lawful bases: performance of a contract, your consent (for enquiries), and our legitimate interest in running and securing the service.

4. Sharing

We do not sell or rent your data. We share it only with the providers needed to run the service — hosting, our payment processor (if you subscribe to Pro), and Google (Tag Manager and Analytics, for anonymised, aggregated site-usage statistics) — and where required by law. Each trader's data is isolated from every other trader.

5. Storage & security

Data is stored on secured UK/EU-region servers and backed up off-site daily. We apply reasonable technical and organisational measures to protect it. No system is perfectly secure, but we treat your data as we'd want ours treated.

6. Retention

We keep account and trading data for as long as your account is active, and for a reasonable period afterwards to meet legal/accounting obligations. You can export your data to CSV at any time and request deletion when you close your account.

7. Your rights

You have the right to access, correct, export, restrict or erase your personal data, and to object to processing. Email hello@funkyepos.uk and we'll action it. You may also complain to the ICO (ico.org.uk).

8. Cookies

This marketing site uses Google Tag Manager and Google Analytics to understand, in aggregate, how visitors use it (pages viewed, device type, approximate location). These set first- and third-party cookies. We do not use them for advertising and we never sell your data. You can block cookies in your browser, or use a "Do Not Track" / global privacy control, and the site will still work. The product itself uses only essential cookies and local storage to keep you logged in and to enable offline trading.

9. Changes

We'll update this page if our practices change and revise the date above.